We conceptualize and build our shops across the world considering the flow of traffic in the area and also the kind of ambience present there. We even do a thorough research on the kinds of traffic available, in order to display the right products that would be most useful for the visiting customers.

This approach remains constant for both selling duty free as well as duty paid products worldwide.

We assist our partner brands to the T in selling their products on our platform and exploring newer markets from time to time.

Our customers too are always at the centre of all our decision-making, making our customer service the best product we offer apart from the material products themselves.

We conduct regular surveys to understand how our efforts are resonating with the customers. We work closely with all the suppliers and strategically placed warehouses, to extensively understand the whole buyer-retailer dynamics of our sector.

As a global player we also give great importance to being regional as well, thus including local knowledge, culture and sensibilities into our core business plan, and not treating them as just an adjunct.

We have invested hugely in the whole customer delight factor and believe that innovative & informative customer engagement can continuously improve the Flemingo Brand Identity.

We use the latest technology to achieve this goal, and also to ensure speedy, efficient check-outs for the customers, keeping in mind their ultimate convenience and comfort.

Today all such business practices, sense and expertise have made us the leading player in realising challenging international travel retail concepts, especially for emerging markets.